Returns & Refunds

2h2y Return Policy

Something not right? No problem. Let us know and we’ll get it straightened out.
2H2Y do not currently offer exchanges - just refunds!
Item(s) must be unworn & unwashed. You know what we mean guys; keep it free of stains and signs of wear. All labels must still be attached to return the goods.
We cannot accept underwear & socks for hygiene reasons - no exceptions
All items are thoroughly inspected before any action is taken.
You have 30 days from the date you received your items to make a return.
Orders placed separately cannot be returned as one. Combining orders will slow down the refund process!

1. Received a faulty item? 

We're really sorry to hear this!

In the event you have received a defective item, please contact us immediately with the following information:

     * Your order number (found on the original order confirmation)
     * Which item is damaged
     * A description
     *Photographic evidence

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.

If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!

Please do not try to mend any faults yourself as this will void the warranty of the item as we cannot prove the original fault.

All claims for parcels arriving damaged must be made within 7 days of the delivery date.

Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.

You won't be responsible for paying for your own shipping costs for returning your item. Shipping costs are refundable so you should give us receipt of shipping .

2.Need to return something?

Let’s face it, returns can be a bit of a nuisance. You’ve ordered something, and now you’ve got to send it back. please contact us immediately with the following information:

You have up to 30 days to initiate your return from the moment your 2h2y order is delivered.

please contact us immediately with the following information:

     * order number
     * reason of returning

To return your product, you should mail your product to: Baekhusvej 6B, Aarhus 8200, Denmark.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.